Privacy Policy

SPIDELINK LTD respects your privacy and is committed to protecting your personal information.

SPIDELINK LTD is a company registered in England and Wales under company number 17433827, with registered office at Suite 3.16 Universal Square, Business Centre, Manchester, United Kingdom, M12 6JH.

Information We Collect

When you contact us, request a quotation, submit an RFQ, or use our website, we may collect information such as:

·        Your name

·        Company name

·        Email address

·        Telephone or WhatsApp number

·        Product or procurement requirements

·        Shipment information

·        Origin and destination details

·        Documents or information you send to us

·        Technical information relating to your use of our website

How We Use Your Information

We may use your information to:

·        Respond to enquiries

·        Prepare procurement or freight quotations

·        Source products and communicate with suppliers

·        Coordinate freight and logistics requirements

·        Communicate with customers and business partners

·        Maintain business and transaction records

·        Improve our website and services

·        Meet legal, regulatory and accounting obligations

Lawful Basis

Depending on the circumstances, we may process your personal information because it is necessary:

·        To take steps at your request before entering into a contract

·        To perform a contract

·        To comply with legal obligations

·        For our legitimate business interests, where those interests do not override your rights

·        With your consent, where consent is required

Sharing Your Information

Where necessary to provide our services, we may share relevant information with:

·        Suppliers and manufacturers

·        Freight forwarders, airlines, couriers and logistics providers

·        Customs or professional service providers where required

·        Website, email and IT service providers

·        Accountants, advisers or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant service.

International Transfers

Some suppliers, logistics partners or service providers may be located outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and business record-keeping requirements.

Your Rights

Depending on the circumstances, you may have rights including:

·        Access to your personal information

·        Correction of inaccurate information

·        Deletion of certain information

·        Restriction of processing

·        Objection to certain processing

·        Data portability

·        Withdrawal of consent where processing is based on consent

To exercise your rights, contact us at: info@spidelink.co.uk

You may also have the right to complain to the UK Information Commissioner's Office.

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.